County Workers in Kenya Sign Performance Contracts, Promise Better Service Delivery
On January 13, 2015, the Tharaka Nithi County Government in Kenya signed performance contracts with its staff in a launch ceremony themed ‘what is measured, gets done’. The ceremony was a culmination of introducing results based management, by SUNY/CID through the Agile and Harmonized Assistance for Devolved Institutions program (AHADI) project supported by USAID.
“Performance contracting will help the county improve service delivery. When we can demonstrate results, the public will have confidence in us” - Tharaka Nithi Governor, Samuel Ragwa
County leadership recognized the importance of managing for results in order to meet these development needs, but between 2013 and 2014 significant challenges stalled the implementation of performance contracts.
The collaboration with AHADI in early 2015 was the turning point for a county eager to improve service delivery to its citizens by ensuring that managers and staff are accountable for results. Led by the Governor, Samuel Ragwa, the county formed a secretariat comprising members from all county departments to work with AHADI in developing a framework for performance contracting and management. AHADI held three workshops with the secretariat and staff to address the needs and priorities of the county, the systems and staff capacity to achieve desired results, tools for measuring and evaluating performance and the availability of financial resources.
AHADI provided an experienced performance contracting facilitator to help county officials through development and negotiation of performance contracts in a way that was responsive to the development priorities identified. Acting as the honest broker, the AHADI facilitator ensured that the staff had a clear idea of what is expected and how it will be measured.
“These contracts will help each staff focus on delivering results. We will be more focused and work smart” Governor Ragwa stated at the signing ceremony. “Staff will be promoted and redeployed based their performance”, he added.
As USAID’s flagship devolution program in Kenya, AHADI has been working with county governments, nationals institutions and CSOs since 2014 to improve governance and service delivery by identifying capacity gaps, training and mentoring officials for various roles.
Posted June 14, 2016